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At Lineata Scientific, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy. Please review the following guidelines to initiate a return:

Return Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Returns must be requested within 14 days from the date of delivery.

• Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

Return Process:

• Contact our Customer Service team at lineatascientific@gmail.com within 14 days of receiving your order to request a Return Authorization (RA) number.

• Clearly state the reason for the return in your email, and include your order number, contact information, and a photo (if applicable) of the product showing any defects or damage.

• Once your return request is approved, you will receive an RA number and instructions on how to return the item.

Return Shipping:

• The customer is responsible for all return shipping costs. You may use a shipping carrier of your choice.

• Please ensure that the product is securely packaged to prevent any damage during transit. Lineata Scientific is not responsible for items damaged during return shipping.

Refund Process:

• Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment.

• Please allow 7-14 business days for the refund to be reflected in your account, depending on your payment method and financial institution.

Exceptions:

• If the returned item shows signs of wear, damage, or is not in its original packaging, Lineata Scientific reserves the right to refuse the return or deduct a restocking fee from the refund.

• Refunds will not include the original shipping charges.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at lineatascientific@gmail.com with photos and a detailed description of the issue. We will provide further instructions on how to proceed with a replacement or refund.

Customer Support: If you have any questions or need assistance with your return, please do not hesitate to contact our Customer Service team at lineatascientific@gmail.com

Thank you for choosing Lineata Scientific. We appreciate your business and are dedicated to ensuring your satisfaction with our products.